Carl Presseault
Owner / operator / employee of the month
I’ve been working with bicycles and suspension systems since 2004. Over the years, I’ve built my career around the technical side of the sport, focusing on how suspension works, how it fails, and what actually makes it perform reliably in the real world. Suspension isn’t something I added to a long list of services; It's the only focus.
I’m trained as a Fox, Öhlins, and RockShox suspension technician, and I’m also an authorized Specialized Brain technician. Throughout my career, I’ve worked with major manufacturers, including time at the Shimano and SRAM Canadian service center, gaining experience with modern components at a systems level.
I care about how your suspension feels on the trail, how long it lasts, and whether it performs the way it should ride after ride. If something doesn’t make sense, I take the time to understand it and fix it properly, not just make it “good enough.”
When I’m not at the bench servicing forks and shocks, I’m usually experimenting with a new idea, designing a tool or product, or refining a process. And when I step away from the workshop, I’m on a bike. Because that’s where all of this actually matters.